Shipping Costs
Green Spirit Ltd charge a flat rate of £7.95 for delivery (Unless stated otherwise), please note that customers ordering from: Ireland, the Scottish highlands, the Isle of White, or from the Channel Islands may be charged an additional shipping fee and will be called to take an over the phone payment for the extra delivery charge providing a working telephone number has been left during the ordering process. If we cannot contact the customer via the telephone number provided then we will send an email explaining the circumstances, if we do not receive a reply from our contact over a pre determined period of time then the order will be cancelled and the monies will be refunded.
Large orders of multiple large items may be subject to an extended shipping fee, this will be discussed with customers. To avoid unknowing additional fees, contact us before your order if you think your order may require additional shipping charges.
Orders that exceed £100 are eligible for free next day delivery, for more information about local delivery please contact us on 01142 753 353
International Shipping
Prospective international customers who wish to place an order with us must first send an e-mail to us to gain a full quote, which will include accurate shipping costs - please email info@greenspirit-hydroponics.com with the EXACT products you require including quantities and sizes as well as your shipping address and a working contact telephone number (in addition, your countries dialing code) and we will get back in touch with you promptly with a full quote for your order and shipping.
Delivery Times
We aim to ship all orders received BEFORE 2:00pm, to be sent out for next day delivery, orders that are placed AFTER 2pm will be sent the following day that the order was received. All products that are out of stock are ordered on a weekly basis, so if an order contains products that are out of stock the order will be shipped once the items are back in stock, customers will be kept informed about the process of their order on a regular basis.
Weekend and Bank Holiday Delivery Times
Deliveries before weekends and bank holidays, if placed before 1pm the day before the weekend or bank holiday, will be sent on the same day. Any order after 1pm will be dispatched the day after the weekend or the bank holiday. Our courier service does not make deliveries on Saturdays, Sundays or bank holidays.
Delivery notification
When your order is booked in for delivery, our courier service TNT will send an email (if an email address is provided) to let you know when your item will be delivered. You will also receive notification some time afterwards from ourselves notifying you of the same thing. If your order is booked in for shipping Monday - Thursday, you will receive your items the next day.
All orders shipped are track able and will require signature on receipt, all orders are also packaged and wrapped discreetly.
Lost parcel
If in the event TNT loses one of your parcels, we will send a replacement of the items to yourself and claim the costs of the loss from TNT. If an investigation is taking place, please allow up to 5 working days for the investigation to take place before we replace the items.
If you would like any further information, please feel free to contact us
How To Contact Us
Should you have other questions or concerns about these privacy policies, please contact us.
Ordering
Paypal - Funds must have cleared before the order is processed. Paypal payment reference and the quote number must be provided before pick up.
Credit /Debit Card – Funds must clear before the order is processed formal ID and card used must be provided before pick up
Payment, Pricing & Promotions
Paypal - Funds must have cleared before the order is processed. Paypal payment reference and the quote number must be provided before pick up.
Credit /Debit Card – Funds must clear before the order is processed formal ID and card used must be provided before pick up
Promotions are subject to stock levels
Price match information is available click here