Green Spirit charge a flat rate of £5.95 for delivery to Mainland UK. Other areas of the UK may incur additional charges, please get in touch before ordering to confirm shipping rates for your postcode.
Orders that exceed £50 are eligible for free next day delivery
For more information about local delivery please contact us on 01142 753 353
Prospective international customers who wish to place an order with us must first send an e-mail to us to gain a full quote, which will include accurate shipping costs - please email email@example.com with the EXACT products you require including quantities and sizes as well as your shipping address and a working contact telephone number (in addition, your countries dialing code) and we will get back in touch with you promptly with a full quote for your order and shipping.
We aim to ship all orders received BEFORE 12:00pm, to be sent out for next day delivery, orders that are placed AFTER 12.00pm will be sent the following day that the order was received. All products that are out of stock are ordered on a weekly basis, so if an order contains products that are out of stock the order will be shipped once the items are back in stock, customers will be kept informed about the process of their order on a regular basis.
Weekend & Bank Holiday Delivery Times
Deliveries before weekends and bank holidays, if placed before 1pm the day before the weekend or bank holiday, will be sent on the same day. Any order after 1pm will be dispatched the day after the weekend or the bank holiday. Our courier service does not make deliveries on Saturdays, Sundays or bank holidays.
When your order is booked in for delivery, our courier service UK MAIL will send an email (if an email address is provided) to let you know when your item will be delivered. You will also receive notification some time afterwards from ourselves notifying you of the same thing. If your order is booked in for shipping Monday - Thursday, you will receive your items the next day.
Returns and Refunds
We hope you're 100% satisfied with your order from Green Spirit, but if not, you may cancel your order (made online) within 14 days of receipt for a full refund (providing the items have not been used or damaged in any way). From the point of cancellation, your order must be returned ot us within 14 days. We are happy to arrange the collection of the item as long as it's still in the original packaging and perfect condition suitable for re-sale. Any items being returned which are not in the original packaging will be subject to a repacking fee of 20% of the order value.
If you experience technical issues with a product purchased from Green Spirit, please give us a call on 0114 275 3353 or send an email to firstname.lastname@example.org and we will endeavour to fix the problem or offer a replacement or refund where necessary.
Refunds will be made via the payment method used to place the order, to the individual who made the order, unless requested otherwise. This will then be at the discretion of Green Spirit.
We reserve the right to cancel and refund any order we believe to be either fraudulent or containing pricing or stock errors.
The return address for orders is: Unit 5, 230 Woodbourn Road, Sheffield S9 3LQ
Security and Privacy
All orders shipped are trackable and will require signature on receipt, all orders are also packaged and wrapped discreetly.
If in the event UK MAIL loses one of your parcels, we will send a replacement item to you and claim the costs of the loss from UK MAIL. If an investigation is taking place, please allow up to 5 working days for the investigation to take place before we replace the items.
If you would like any further information, please feel free to contact us on 01142 753 353 or email us at email@example.com and we will be more than happy to take your call or respond to your email as soon as possible.